Last updated: 14/02/25
Overview
Thank you for shopping with us. We’re committed to ensuring you’re satisfied with your purchase. If you’re not entirely happy, we’re here to help.
1. Returns
You have 30 days from the date you received your item to request a return.
To be eligible for a return:
- The item must be unused and in the same condition you received it.
- It must also be in the original packaging.
- Proof of purchase or receipt is required.
Certain products like helmets or safety gear may be non-returnable due to hygiene reasons.
2. Refunds
Once we receive and inspect your returned item, we’ll notify you of the status.
If approved:
- A refund will be processed to your original payment method within 5–10 business days.
If rejected (e.g., damaged, used), we may return the item to you or offer a partial refund at our discretion.
3. Late or Missing Refunds
Haven’t received your refund yet?
- Check your bank account again.
- Contact your credit card company or bank.
If you’ve done all this and still have not received your refund, please contact us at sales@tridentminibikes.com
4. Exchanges
We only replace items if they are defective or damaged upon delivery. If you need to exchange for the same item, email us at sales@tridentminibikes.com.
5. Shipping
You are responsible for paying return shipping costs unless the item is defective or sent in error.
We recommend using a trackable shipping service or purchasing shipping insurance.